Terms of service
General Terms and Conditions of Sale
INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
This website, www.blacklimba.com, is owned by IDYLEBRAND SL, with Spanish Tax Identification Number B87507505 and registered address at C/ VALLEHERMOSO 68, ENTREPLANTA A-B 28015, MADRID.
The General Terms and Conditions of Sale govern the distance-selling relationship between IDYLEBRAND SL and the user or customer, in accordance with the applicable legal provisions, in particular Law 7/1998 of 13 April on General Terms and Conditions of Sale, Law 3/2014 of 27 March amending the consolidated text of the General Law for the Defence of Consumers and Users, Organic Law 15/1999 of 13 December on the Protection of Personal Data, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.
IDYLEBRAND SL reserves the right to make any amendments it deems appropriate to the General Terms and Conditions without prior notice. Such amendments may be made through its websites, by any means permitted by law, and shall be binding for as long as they are published on the website and until they are validly amended by subsequent terms. Nevertheless, IDYLEBRAND SL reserves the right, in certain cases, to apply Specific Terms and Conditions of Sale in preference to these General Terms and Conditions when it deems appropriate, announcing them at the appropriate time and in the appropriate manner.
The purpose of the website is to offer and advertise the sale of all types of fashion products.
The term of the contract shall be linked to the delivery of the product, without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you know, understand and accept the terms of use and these General Terms and Conditions of Sale. Likewise, you declare that you are of legal age and have the legal capacity and capacity to act required to access IDYLEBRAND SL's websites and enter into contracts through them.
To purchase our products, you may go to the relevant section of our online store.
Once the purchase process has been completed, the customer will receive confirmation by email. It is essential that the user provide a valid email address during the purchase process. If you do not receive confirmation within 24 hours of completing the order, please contact IDYLEBRAND SL by calling customer service or by email at mayday@blacklimba.com.
All website content is in Spanish.
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PROMOTIONS AND VALIDITY
In the case of a promotional product, its promotional price and validity period will always be indicated alongside its essential characteristics.
In compliance with applicable regulations, IDYLEBRAND SL provides information about all items for sale, their characteristics and prices. However, IDYLEBRAND SL reserves the right to withdraw, restock or change the products offered through its website by simply changing its content. Accordingly, the products offered on the website at any given time will be governed by the General Terms and Conditions of Sale in force in each case. The company also reserves the right to stop offering access to the aforementioned products without prior notice and at any time.
ESSENTIAL PRODUCT CHARACTERISTICS
The products offered in our online store include a photograph and their essential characteristics; this information is obtained from the manufacturer itself. The colour of the product shown in the photograph is not binding. The product is identified in the characteristics.
WARRANTIES
All products offered on the website are covered by the supplier’s commercial warranty. IDYLEBRAND SL provides an after-sales service; while the warranty is in effect, customers may claim under it by contacting an IDYLEBRAND SL establishment or the after-sales service by email at mayday@blacklimba.com or the locations designated by the supplier. In case of doubt, customers may contact customer service by phone or email at mayday@blacklimba.com.
PRICES
All products display their sale price in euros and include Value Added Tax (VAT).
If any other tax applies, this will be indicated accordingly.
SHIPPING COSTS
IDYLEBRAND SL ships worldwide. Shipping costs are €3.95 within mainland Spain and vary for other destinations.
Commercial invoices are required for orders to the Canary Islands, so it is necessary to provide the national identity card number and full name.
Shipping costs include transport, insurance and customs clearance at origin. For deliveries to countries outside the European Union, destination customs charges and other taxes (duties) are not included; the recipient must pay these in cash in order to receive the goods.
The recipient will be responsible for all import costs and taxes incurred at the destination customs office, regardless of whether the goods are delivered or the recipient refuses to take responsibility for them.
We will endeavour to dispatch the order as quickly as possible, but the recipient must take into account the regulations of the destination country regarding the import of the items ordered, as IDYLEBRAND SL accepts no responsibility for them. IDYLEBRAND SL will also not be liable for delays caused by strikes, armed conflicts or other circumstances beyond its control.
IDYLEBRAND SL will not be liable for delays in customs clearance or if the local authorities decide to confiscate any item contained in a shipment.
ORDER DELIVERY
Once the Shipping Confirmation has been sent, the Product will be delivered to the address provided by the user when placing the Order within approximately one to two (1-2) business days from the date it leaves the IDYLEBRAND SL warehouse in mainland Spain, and within five to ten days for other destinations.
IDYLEBRAND SL accepts no liability if the Product cannot be delivered because the information provided by the User is false, inaccurate or incomplete, or if delivery cannot be completed for reasons beyond the control of the shipping company assigned for this purpose, such as the User's absence or the Product being held by Customs.
Delivery times are approximate, although IDYLEBRAND SL endeavours to meet them.
PAYMENT METHODS AND ORDER PROCESSING
The customer may pay for their order using any of the following methods. They must indicate their choice during the purchase process:
- VISA CREDIT or DEBIT CARD, VISA or MASTERCARD
All transactions involving the transmission of personal or banking data are carried out in a secure environment, using a server based on standard SSL (Secure Sockets Layer) security technology. All the information you send us is encrypted as it travels over the network.
Likewise, your credit card details are entered directly on the bank's page, in the POS (Point of Sale Terminal) of the bank, and are neither entered nor recorded on any IDYLEBRAND SL server.
When paying by VISA or MASTERCARD, you will always be asked for the following details: the card number, the expiry date and a validation code corresponding to the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus providing greater security for the transaction.
This payment method is valid online only.
If the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries in the accounts of the provider and the cardholder will be made as soon as possible.
However, if the purchase was actually made by the cardholder and the refund request was not the result of exercising the right of withdrawal or cancellation and, therefore, the cancellation of the corresponding charge was improperly demanded, the cardholder will be liable to IDYLEBRAND SL for compensation for the damage and losses caused as a result of that cancellation.
- Paypal
It enables payments to be sent online securely and conveniently. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specifically designed for those who are not satisfied with traditional payment methods.
More information on PayPal. http://www.paypal.com.
IDYLEBRAND SL undertakes to deliver the order within a maximum of 30 days, starting from the day after the order is placed.
The availability of the products offered by IDYLEBRAND SL may vary depending on customer demand. Although IDYLEBRAND SL updates its stock regularly, the product requested by the customer may be out of stock at that time. In the event that an order cannot be fulfilled due to unavailability, IDYLEBRAND SL will notify the customer by email as soon as it becomes aware of the situation. This notification will in no case take longer than the maximum period of 30 days. IDYLEBRAND SL may offer the customer the choice of either supplying, at no additional cost, a product with similar characteristics or of higher quality, or, except for justified and demonstrable reasons provided by IDYLEBRAND SL within this same period, refunding the sums paid for the cancelled order. If IDYLEBRAND SL does not issue this refund within the stated period, the buyer may claim payment of twice the amount owed, without prejudice to their right to compensation.
RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS
Size exchanges
- The size exchange must be notified by email to Black Limba (mayday@blacklimba.com).
-The buyer will have a maximum period of thirty calendar days to request a size exchange, starting from the day the customer receives the product, without any penalty or need to provide a reason.
-Size exchanges are not accepted for underwear (briefs, thongs or similar)
-Black Limba covers the FIRST EXCHANGE (Spain, including the Balearic and Canary Islands). If there are any further exchanges, the customer will be responsible for the shipping cost.
-As established in Article 103 of Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users, the supply of services or goods made to the consumer's specifications or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from the right of withdrawal.
Returns
-Returns must be notified by email to Black Limba (mayday@blacklimba.com).
-The buyer will have a maximum period of thirty calendar days to request a return, starting from the day the customer receives the product, without any penalty and without having to give a reason.
-Returns are not accepted for underwear (briefs, thongs or similar)
-The order will be refunded within a maximum period of 7 days from receipt of the return.
- Yes, there are associated costs. The customer will be responsible for the return shipping costs, which will be the same as the shipping fee.
The return fee will be deducted from the total amount refunded to you.
The items must be in THEIR ORIGINAL CONDITION and retain all tags intact.
Defective product
-If a product has any defect, Black Limba must be notified via the email address mayday@blacklimba.com. Upon receiving the notification, Black Limba will provide the customer with all the necessary information regarding commercial warranties and after-sales services, if available.
-Each issue will be assessed individually and in detail, with the aim of identifying the causes of the problem and providing the customer with a prompt and appropriate response.
-If it is indeed a manufacturing defect, Black Limba undertakes to cover the cost of the return and shipping expenses and/or replace the product with a new one.
-Black Limba will arrange collection of the product.
Complaints
-All complaints may be sent to mayday@blacklimba.com.
JURISDICTION
Furthermore, IDYLEBRAND SL reserves the right to bring any civil or criminal proceedings it deems appropriate for the improper use of its website and content or for breach of these terms and conditions.
The relationship between the user and the service provider shall be governed by the legislation in force and applicable in Spanish territory. In the event of any dispute, the parties may submit their conflicts to arbitration or refer them to the ordinary courts, in compliance with the applicable rules on jurisdiction and competence. IDYLEBRAND SL has its registered office in MADRID, Spain.