General contracting conditions

INFORMATION PRIOR TO THE CONTRACTUAL PROCESS

This website www.blacklimba.com is owned by IDYLEBRAND SL with CIF B87507505 and fiscal address at C/ BENIGNO SOTO 1, 28002, MADRID.

The General Contracting Conditions regulate the distance selling relationship between IDYLEBRAND SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, the Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

IDYLEBRAND SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through its websites, by any legally admissible form and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, IDYLEBRAND SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is to offer and advertise the sale of all kinds of fashion.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare that you are of legal age and have the legal capacity to act necessary to access the websites of IDYLEBRAND SL and contract through them.

To purchase our products, you can go to the corresponding section of our online store.

At the end of the purchase process, the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours of completing the order, contact IDYLEBRAND SL at the customer service phone number or by email mayday@blacklimba.com.

This payment form is valid only on the website.

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OFFER AND VALIDITY

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations, IDYLEBRAND SL offers information on all items for sale, their characteristics and prices. However, IDYLEBRAND SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store include a photograph and its essential characteristics, this is the information obtained from the manufacturer. The color of the product, observable in the photograph is not binding. The same is identified in the characteristics.

GUARANTEE

All the products offered on the website enjoy the commercial guarantee of the supplier thereof. IDYLEBRAND SL has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the IDYLEBRAND SL establishment, the after-sales service, by email at mayday@blacklimba.com or at the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number or by email mayday@blacklimba.com.

PRICES

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, it would be so indicated.

SHIPPING COSTS

IDYLEBRAND SL ships worldwide, with shipping costs in the peninsula €2.90 and varying to other destinations.

For orders from the Canary Islands, a commercial invoice is required, so it is necessary to provide the DNI and the full name.

Shipping costs include transport, insurance and customs clearance at origin. For deliveries in countries outside the European Union, customs expenses at destination or other taxes (tariffs) are not included; It will be the recipient who will have to pay them in cash in order to receive the merchandise.

The recipient will be responsible for all import expenses and taxes generated at the customs office of destination, whether the merchandise is delivered or not.

We will try to send the order in the shortest possible time, but the recipient must take into account the provisions of the country of destination for the importation of the requested items, since IDYLEBRAND SL has no responsibility for them. Neither will IDYLEBRAND SL be attributable to the effects produced by strikes, armed conflicts or other circumstances beyond its control.

IDYLEBRAND SL will not be responsible for delays in customs clearance or if the local authorities decide to confiscate any element contained in a shipment.

2. Express delivery

Once the Shipping Confirmation has been sent, the Product will be delivered to the address indicated by the user when placing the Order within approximately one to two (1-2) business days from when they leave the IDYLEBRAND SL warehouse in the peninsula and between five and ten days to the rest.

IDYLEBRAND SL does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the shipping company, assigned for such effect, such as the absence of the User or the retention of the Product in Customs.

Delivery times are approximate, although IDYLEBRAND SL tries to adjust to them.

METHODS OF PAYMENT AND EXECUTION OF THE ORDER

The customer may pay the amount of their order by choosing any of the following methods.

During the purchasing process you must indicate your choice:

The physical gift card code is invalid.

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, in the POS (Bank Point of Sale Terminal) and are not entered or registered in any server of IDYLEBRAND SL.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will be obliged to IDYLEBRAND SL to compensate for the damages caused as a result of said cancellation.

-Paypal

It allows you to send payments on the Internet in a safe and comfortable way. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on Paypal.http://www.paypal.com.

IDYLEBRAND SL undertakes to deliver the order within a maximum of 30 days, starting from the day following the order.

The availability of the products offered by IDYLEBRAND SL may vary depending on customer demand. Although IDYLEBRAND SL periodically updates the stock, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, IDYLEBRAND SL will notify the client, by means of an email, at the moment it becomes aware of this situation. The period of this communication will not exceed in any case the maximum term of 30 days. IDYLEBRAND SL will be able to give the double option of: supplying the customer without a price increase, a product with similar characteristics or of superior quality, or except for justified and demonstrable reasons by IDYLEBRAND SL within this same period, paying the sums paid for the canceled order. In the event that IDYLEBRAND SL does not make this payment within the indicated period, the buyer may claim to be paid double the amount owed, without prejudice to their right to be compensated.

- Limba Collective Coupons

Limba Collective points are exchanged for money. And these coupons cannot be combined with other promotions.

RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS

Change branch

- The size change must be communicated via e-mail to Black Limba (mayday@blacklimba.com).

- The buyer will have a maximum period of thirty calendar days to request the return, from the day the customer receives the product, without any penalty and without indicating the reasons.

-Size changes of undies (panties, thongs or similar) are not allowed.

-Black Limba will be in charge of managing the collection of the product and agrees to bear the shipping costs of the exchange.

If you belong to special promotions or the outlet, they do have associated costs.

We want to thank you for trusting us in some way, therefore, we would love to share the expenses with you. As? The client assumes the shipping of their home to the warehouse, which will have the same cost as the shipping amount, and Black Limba will be responsible for the cost of shipping the exchange item.

The cost of the exchange/return will be charged prior to processing. To do this, we will send you an email to manage the payment in a simple way. You can pay using any of the payment methods available on our website.

-According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

returns

- The return must be communicated via e-mail to Black Limba (mayday@blacklimba.com).

Very comfortable. I especially liked the fact that it only has side seams, because I have had some that also had them at the bottom and they always end up breaking in the area of that seam.

Brazilian style undie with circular designs and transparencies.

- The refund of the order will be made within a maximum period of 7 days from receipt of the return.

I liked the thong much more. I am satisfied with the products and the collaboration to the cause.

If you belong to special promotions or the outlet, they do have associated costs.The customer will bear the return shipping costs, which will have the same cost as the shipping amount.

The cost of the exchange/return will be charged prior to processing. To do this, we will send you an email to manage the payment in a simple way. You can pay using any of the payment methods available on our website.

Defective product

-Black Limba will be informed if the product is not in perfect condition through the email address mayday@blacklimba.com.

-Black Limba undertakes to bear the cost of the return and shipping costs and to return the product for a new one

-Black Limba will be in charge of collecting the product.

Claims

-Any claim may be sent to the email address mayday@blacklimba.com.

JURISDICTION

Likewise, IDYLEBRAND SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. IDYLEBRAND SL is domiciled in MADRID, Spain.